Brienna Erickson Resume

Product Manager I
Care.com
Remote

March 2024 – Present
Working on the HomePay team, assisting with projects centered around rapid growth and innovation.

Associate Product Manager
Care.com
Remote

June 2021 – March 2024
• Managing the workload of a team of Development resources
• Creating project requirements and writing user stories for Growth and new Feature initiatives
• Interfacing with internal stakeholders to deliver status updates
• Collaborating with Sales, Operations, and Client Services organizations to gather requirements
• Translating business requests into impact-oriented features, and creating user stories and acceptance criteria
• Collaborating with the Analytics and Data Insights team to measure project impact
• Demonstrating finalized functionality to leadership and internal stakeholders
• Creating A/B tests to improve conversion metrics

Associate Product Manager
bswift, an Aetna/CVS Company
Chicago, IL

Feb 2018 – June 2021
• Managing the workload of a team of Development and QA resources, both in-office and distributed
• Creating project requirements and estimating the resource hours needed
• Representing bswift interests on calls with clients
• Collaborating with Client Services to gather client requirements
• Translating business features into user stories and acceptance criteria
• Delivering projects successfully and working through tight timelines
• Designing workflows of API interactions between bswift and Aetna systems
• Demonstrating finalized functionality to clients and gathering feedback
• Mentoring new members of the team
• Nominated to join the Technology Department’s
“Change Leaders” group of influential people.

Product Analyst
CSC Corptax
Chicago, IL

Mar 2017 – Dec 2017
• Investigated and advised on industry best practices when considering design changes
• Consolidated user feedback into actionable items for Product Owners to prioritize
• Wrote requirements and user stories for items relating to “Ease of Use”
• Participated in a User Experience (UX) course in order to better solution for customer needs

Scrum Master
CSC Corptax
Chicago, IL

Mar 2016 – Mar 2017
• Organized and facilitated project planning, daily stand-up meetings, reviews, lessons-learned, sprint and release planning, demos and other Scrum-related meetings
• Communicated release status to stakeholders
• Optimized the use of charts on dashboards in Microsoft Team Foundation Service
• Wrote and adjusted queries to pull information about internal data points
• Key liaison between Executive Management and Project Management teams

Scrum Master – Consultant
GCM Grosvenor
Chicago, IL

May 2015 – Mar 2016
• Coached and monitored the culture of a 7-person team to guide them towards being high-functioning
• Acted as Project Manager on a high cost, long-term project and drove it into production
• Assisted with creating and implementing a departmental capacity planning strategy for 2016
• Brainstormed department-wide improvements and changes with Project Managers and Scrum Masters in Agile Project Management Organization community development meetings
• Facilitated all Agile meetings for development team including: stand-up, scenario reviews, backlog grooming, and retro
• Maintained and presented team performance metrics like velocity and cycle time

Technical Product Associate
Grainger
Chicago, IL

Sep 2014 – Feb 2015
• Interfaced between business stakeholders and development teams in an Agile environment
• Translated the needs of business stakeholders into projects and stories
• Defined, prioritized, and scheduled stories for eCommerce development teams
• Requested and incorporated relevant input from User Experience and Legal teams

Product Analyst
Orbitz Worldwide
Chicago, IL

Jul 2013 – Sep 2014
• Interfaced between business/technology stakeholders and multiple onshore and offshore development teams
• Led development teams in Envisioning and Definition meetings to create and detail stories
• Prioritized and planned stories into 2-week sprints in accordance with the Scrum implementation of Agile methodologies
• Organized a long-term roadmap of projects and stories based on business value
• Created documentation for the software products created by development teams
• Analyzed content purchased through a 3rd party acquisition and identified categories adding significant SEO value

Senior Content Operations Analyst
Orbitz Worldwide
Chicago, IL

Jun 2012 – Jul 2013
• Acted as stakeholder, subject matter expert, and point- of-contact for Orbitz’ websites’ hotel content
• Trained, led, and served as a point-of-escalation for the Content Updates team, based out of Manila and New Delhi
• Triaged issues and handled requests from internal and external customers, including those related to hotel images, descriptions, ratings, and more
• Identified weaknesses in workflow processes and distributed optimizations to the appropriate teams
• Acted as a proxy for the Senior Director of Operations and Content, who was based out of Sydney, Australia

Hotel Help Desk Analyst
Orbitz Worldwide
Chicago, IL

Jul 2010 – Jun 2012
• Serviced requests from 3rd party hotel partners regarding the presentation of rooms, rates, and other hotel information on Orbitz-owned websites
• Performed database audits regarding duplication in Hotel Master ID system
• Spotted a gap in departmental support and created a job position to fulfill the need

Dominican University
River Forest, IL

Degree: Bachelor of Arts
Major: Communication Studies
Minor: Graphic Design